The sale of products on this website is protected by warranty that the products will be free from manufacturing defects and defects in design and workmanship ("Warranty") in accordance with the terms and conditions set out hereunder ("Warranty Policy").

The Warranty provided under this Warranty Policy shall be effective from the date of delivery of product to you, and shall continue in effect for each product as per the detail listed on the product detail page with the complete description about the product ("Warranty Period").

This Warranty is provided to the purchaser of the product as per the order confirmation receipt, and is non-transferrable. In order to be eligible for this Warranty, you must present a valid invoice (with a proof of date of delivery, if different from date of delivery in the invoice) in respect of the purchased product, as and when requested by us or our representative(s). Any modifications or alterations made to the products post purchase not done by authorized personnel of Anu Furniture, will void the Warranty.

Subject to the conditions listed on the respective product details page and during the Warranty Period, Anu Furniture at its discretion will either (a) repair the damaged product or (b) replace the damaged product with a new product:

• For repairs, we will pick up the damaged product from the delivery address or repair it at your location. The repaired product may be shipped to the same or another address at our discretion.
• Replacements will be delivered to the original shipping address. The damaged product will be collected at the time of replacement delivery.
• We do not have a refund policy at the moment. In an unlikely event of delivering a wrong or damaged product, Anu Furniture will evaluate the condition and decide whether to replace, repair, or offer a reselection based on stock availability.
• We do not have any "change of heart" policy and cannot accept returns if you do not like the product after receiving it.
• We cannot provide store credit for delayed deliveries caused by factors beyond our control.

Anu Furniture shall not, under any circumstance, be liable for any incidental, special or consequential damages, including loss of profits or revenues. This Warranty does not extend to personal injury caused by the User's own negligence or omissions. To the maximum extent permitted by applicable laws, Anu Furniture's total liability shall not exceed the product's purchase price as on the invoice.

This Warranty does not cover: (a) minor imperfections that do not materially alter the product's functionality; and (b) claims arising from the product's dissimilarity with images on the platform. You are required to satisfy yourself regarding the suitability of the product before purchase.

In the event that a specific warranty is provided by a third-party manufacturer, such warranty claims are between the third party and you. Anu Furniture shall not be liable or responsible for any such warranties, nor obligated to mediate any resulting disputes.

This Warranty Policy shall be governed by the laws of India and all claims arising from this Warranty Policy shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

Anu Furniture reserves the right to modify or amend the terms and conditions herein due to change(s) in availability of services, products and/or spare parts, or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.

This cancellation, return and refund policy ("Policy"), together with our Terms, sets out our procedures and policies in accepting product cancellation, return and refund thereof.

You can cancel the order within 24 hours of order confirmation, provided the order has not been dispatched. In such a case, we shall issue a store credit of 100% in the form of a credit note with no expiry date, which can be used at a later date. In exceptional cases of a refund to the source account, the refund will be made after deducting bank transaction charges of 2.5%.

While our delivery team will do a quality check for all products, you are responsible for inspecting the product's final quality once delivered. You can inform us about any problems associated with the product's condition immediately, but not later than 2 days from the date of delivery ("Review Period").

• If a material defect is reported before the end of the Review Period and identified as valid at our sole discretion, we will replace the product or offer a reselection based on stock availability.
• Please retain the original box until the return window is closed. Return requests cannot be raised without original packaging.
• It is the customer's responsibility to ensure that the entryway is wide enough. No return will be accepted if the product does not fit the entryway, stairway, or service lift.
• We do not have any "change of heart" policy and cannot accept returns if you do not like the product after receiving it.
• We cannot provide store credit for delayed deliveries caused by factors beyond our control.

We do not have a refund policy at the moment. In an unlikely event of delivering a wrong or damaged product, we shall replace with a fresh piece, offer a reselection based on stock availability, or provide store credit upon evaluation of the product. Store credit will be processed once the return shipment reaches our warehouse (up to 3 working days) and will be valid for 90 days from the date of issuance.

We will issue a replacement or store credit for the following material defects in the products delivered to you:

• Big cracks or tears of more than 10cm
• Unremovable stain of more than 5cm
• Worn out mattresses and sofas
• Broken wood

We do not issue returns for minor defects such as small scratches or washable stains. In the event of a purchase of set items where only one has a material defect, a partial store credit may be generated to the extent of the defect, computed at our sole discretion.

To make a Warranty claim or place a return request during the Review Period, please contact our customer support team with your invoice and product details:

MANAGER

SRI ANU FURNITURE
4-100, Opp: Telephone Exchange,
Chandanagar, Hyderabad-500050
Phone: 8688003033
Email ID: info@anufurnitures.com